Frequently asked questions
How is PDFescape Desktop different than PDFescape online?
PDFescape Desktop has additional pdf editing functionality not available in the PDFescape web app. Features like in-line text editing, PDF merging, security & electronic signatures, additional annotation & markup tools, PDF creation from any application, and PDF conversion to text and image formats (like .jpg and .png).
What kind of support will I get?
PDFescape Premium & Ultimate plans include support by our experienced & friendly support technicians.
Our incredible staff is available to answer any and all questions and to assist in any way - don't hesitate to reach out if there is anything we can do to help.
How does the money back guarantee work?
Purchasing a PDFescape Premium account includes 100% peace of mind.
If you are not completely satisfied with the software, just let us know within 15 days and we will help you receive a 100% refund with no questions asked.
Find out more about our refund policy.
Will these PDF files work with Adobe® products?
YES! PDFs created or edited with PDFescape are Adobe® compatible.
So you can edit, create, secure, sign, and rest easy that anyone you send this to will be able to see in the exact same way you see it.
Do I need any other software to make this work?
No other software is required - PDFescape is all-in-one PDF editing solution.
You can create, convert edit, secure, and sign 100% Adobe® compatible PDFs that can be viewed by anyone with no other required software.
How is the software delivered to me?
PDFescape is available wherever you prefer - in your web browser or on your desktop.
After purchase you will receive immediate access to Premium & Ultimate features, plus a link to download PDFescape desktop.
Simply log in to take advantage of your premium features, and if you ever lose your login info, don't worry, just let us know and we'll send you a new one.
What if I get a new computer or need to transfer the app?
Simply contact support, and we will get back to you immediately with instructions on downloading and activating on your new machine.
How safe are my PDF files uploaded to PDFescape?
We consider your PDF files to be quite safe.
Your files are saved on one or more of our web servers, which are located in a United States based data center with strong physical and electronic security.
Our servers are checked on a regular basis by an outside security agency to assess the security of our systems.
We hold your privacy and data security in the highest regards.
What if I have any other questions?
We love to hear from our users. If you have any questions or anything we can help with please contact our friendly support agents
